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30-Day Risk-Free Return Policy

For generations, The Art of Jewels founders has taken immense pride in the quality, craftsmanship and sheer beauty of our diamond and gemstone jewelry. We are confident that your purchase will match or exceed your expectations and are proud to offer a 30-day no-risk return policy.

We want you to be completely satisfied with your purchase. If you're not, simply return your purchase within 30 days from the day of the purchase.

AOJ allows one return per customer per year, any other purchase made by you during this one-year time period is final. In addition, once you receive your purchase and thereafter request a modification of your original purchase, including but not limited to exchanging the center diamond, changing the ring to a different ring, etc., and AOJ started to process your modification request. You are no longer entitled to receive a monetary refund and you are only entitled to an exchange.

AOJ's Refund Policies

AOJ has a 30-day, no question asked, refund policy (hereinafter "The Refund Period"). The Refund period starts the day after you place your order with AOJ. It normally takes AOJ Fourteen (14) Days to process and ship your order. For any order that is shipped after the Fourteen (14) days processing time period passed, the delay will be added to The Refund Period. By proceeding to place an order with AOJ you agree to abide by these terms and conditions.

Return Procedure:

Our goal is to make the return process as easy as possible. To return an item, follow these simple steps:

  1. Call 1-888-391-1130 to obtain a Return Merchandise Authorization (RMA) number. Write the RMA number on the outside shipping label. The RMA is valid for 7 days only. The package must be shipped within 7 days. Returned items without an RMA number will not be subject to refund.
  2. Please be ready to provide to our customer service representative the following information: Full Name, invoice number, and method of payment.
  3. Place the item and all original packaging back in the box. This includes appraisals and certificates (when applicable). Please note that the diamond certificate carries a $250 replacement fee if lost. Also, be sure that the original Security Tag if any remains attached to the item.
  4. Ship your item using our FedEx return label that was provided by us at the time of the purchase. If you do not have it please email us to returns@theartofjewels.com. We will be happy to issue you a new level.
  5. For security purposes, please DO NOT write "diamond" or "jewelry" or other high-value words on the package. The Art of Jewels is not responsible for loss or damage during the return process.
  6. Mail to:
    AOJ
    833 MARKET STREET #400,
    San Francisco, CA 94103

    Upon receipt, our Quality Assurance Team will inspect each item. You will receive an e-mail notification regarding the status of your refund. If you purchased your item with a credit card, we will credit the account used. All other refunds will be done by check.

Terms and Conditions

We can only accept returns/exchanges that follow The Art of Jewels Return Procedures listed above. We can only accept items in their original unworn condition with the same characteristics specified on the accompanying diamond certificate (when applicable). The returned item/s must be in a like-new condition.

Any, unauthorized or improperly packaged items will be returned to the sender. Merchandise that has been altered not by The Art of Jewels, damaged or shows signs of wear will not be accepted.

Resized items will only be accepted if they have been resized by The Art of Jewels.

Original shipping charges (Saturday delivery), if any, are nonrefundable.

The Art of Jewels will process the refund in approximately 10 business days after receiving it.

All credit card refunds will be refunded using the original credit card that was used to make the purchase. Please allow 1 monthly billing cycle for your refund to appear on your credit card statement. All payments made via a wire transfer method will be refunded via The Art of Jewels check. All payments made via Crypto currencies will be refunded via The Art of Jewels official company check and will be subject to a 5% restocking fee. You can also return your purchase for The Art of Jewels store credit.

Paypal Refunds

If your payment was made via PayPal your return process might take longer due to PayPal's policies. A return through PayPal might therefore take additional 7-10 business days.

Exclusions

The Return/Exchange Policy does not apply to custom orders and/or special orders that were made for items that were not part of the www.theartofjewels.com website publicly published inventory, engraved pieces, pearl jewelry, eternity bands, items that were resized, items that previously been exchanged, items that were shipped back not using The Art Of Jewels Prepaid FedEx Label. If an item is returned for a refund or canceled during production, your next purchase will qualify for exchange only. If you are concerned about a potential return or exchange, please contact Customer Service by calling 1-888-391-1130 or send an e-mail to returns@theartofjewels.com before placing your order.

Return requests beyond the 30 days window will be denied for a refund and can be subject to an exchange or store credit only!

Finished jewelry cannot be exchanged against a new CERTIFIED loose diamond purchase.

This Return/Exchange Policy only applies to purchases made on The Art of Jewels Web site. If you purchased an item from one of our retail locations, you are bound to the policies of the individual store.

Ring Sizing and Jewelry Alterations - Refund Exclusion.

An item that was modified and/or resized within the 30 days of the return period will be subject to a $50 fee.

An item that was modified or resized more than 1 time during the 30 days return window will not be subject to a refund.

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